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  1. 1.0

    A terrible company offering a horrible service from start to finish avoid using these imbeciles at all cost as u will be let down and miss informed from both branches as there doesn’t seem to be any communication between the two regarding business..a horrible horrible company that hopefully does not last much longer offering a service like that when there’s much bigger and better company’s out there that offer a great service..so please do yourself a favour and use the likes of Jewson…Mam..thornbridge or anybody to avoid this joke shop

    1. Mrs. Wright, your review has just come to my attention. On behalf of Kelvin Timber may I apologise for any sub standard level of customer service or attention that your received.

      Kelvin Timber is a second generation,family owned independent builders merchant which have been trading for 47 years.

      Had our usual standards been as you described, I’m sure we wouldn’t have lasted as long as we have. We take pride in providing a professional service to all our customers both trade and DIY at both our branches in Milngavie & Hamilton and as a result have a very loyal customer base.

      I am not aware of the full extent of the problems that you encountered with our company. However, if the situation had been addressed to me at the time then myself and the management team would have tried to address and solve the issue. Any feedback is detrimental to the success of our business and we can only seek to fix a problem or procedures if we have a clear understanding of the issues.

      I hope this apology will go someway to making up for your poor customer experience, and I hope that perhaps you may consider using Kelvin Timber again only if to allow us to prove that we can and do provide a professional and courteous service.

      Apologetically yours,

      Richard McHugh
      Director

  2. 5.0

    I often use Kelvin timber milngavie and find their staff to be helpful and their timber prices good. They are however most set up for trade/people who know what they want.

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