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  1. 1.0

    Today 01/07/2018 I have ordered potato omelette and late at the cafe. I was asked if I want a free desert with my coffee and of course I agreed. However, when paying it appeared that even though I have a Waitrose card I had to pay for my coffee in order to get a desert. Desert costs less than a coffee, hence I would actually have paid less if I bought a desert. On the top of that, I ended up at the cafe because take away coffee didn’t work. I am so annoyed not because I spent a few extra pounds but because I feel fooled. I would you do ‘offers’ which make your customers pay more?

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